Customer services

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1. Frequently Asked Questions       2. Customer Support Request       3. Phone & Chat Support

1-      Frequently Asked Questions:

To save you time, we've put answers to the most common inquiries here. Just click on the category and look for your question.

Hotel FAQ

1-      What types of Credit Cards are accepted?

We accept Discover, American Express, Visa, MasterCard and Paypal account.

2-      I've just completed my online hotel reservation booking; how do I receive my voucher?

If your hotel was an Exclusive (pre-paid) reservation a voucher will be generated upon payment with your credit card. This voucher will be e-mailed to you and is part of your confirmation page.

3-      Can I cancel or make changes to my hotel booking?

Many pre-paid hotels are non-refundable and cannot be cancelled or changed. There is a cancellation fee of $35 EUR charged by Bookirantrip com. You may also be subject to penalties and fees from the hotel. advises you to verify all hotel rules on your pre-paid reservation.

4-      When will I be charged for my hotel reservation?

If you have reserved an Exclusive (pre-paid) hotel reservation, your credit card will be charged at the time of booking and includes most taxes and fees. 

5-      What Is check in/check out time for my hotel?

You can find your hotel's check-in and check-out date and phone number in your confirmation email which you get from


You will need a government-issued ID to check in. To request an earlier check-in time, you should ask hotel directly upon your arrival.

You can check in to most hotels any time between 14:00 PM and midnight. Rooms booked on are guaranteed for late arrival even after midnight.


You can check out any time before the hotel's check-out time (Usually 12:00 PM) on the last day of your booking. To request a late check-out time, ask your hotel directly. If approved, additional charges may apply.

Early check-out

Need to end your stay early? You should contact our travel experts in for assistance. Changes made to your booking during your stay could result in additional charges. To read your hotel's Cancellation Policy, check your confirmation email or view your booking online.

Flight FAQ

1-      How do I change my flights?

We have negotiated many different types of agreements with different airlines; thus, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plus any difference in fare when necessary.

We must insist, however, that you do not book an itinerary for the exchange. Please keep in mind that all exchanges must be on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure. 

Once you are prepared to give our exchange agent the new itinerary, please contact us: [email protected] or call us at +65- 000-0000. We are open 24/7. To expedite this process, please have your old ticket and/or file number with you as well as the new itinerary you wish to book.

2-      How do I cancel this reservation?

Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please contact us: [email protected] or call us at +65- 000-0000.

3-      Do I need to reconfirm my domestic flight in Iran?

After booking a flight via, you will receive a confirmation email from Bookirantrip that contains your Bookirantrip booking number and 6-character airline confirmation code. Review this email to verify that your travel details are correct.

Your domestic flight reservations in Iran don’t need for reconfirmation. There is no need to call us or Iranian airlines to reconfirm this reservation.

4-      How can view flight booking confirmation?

-          Go to your account to view, email or print your itinerary or receipt.

-          View your confirmation email.

5-      What is the normal baggage allowance?

Normally Iranian Airlines let to have one check-in luggage and one cabin luggage with following conditions:

Check-in baggage: Our recommendation is that the dimensions of the luggage should not exceed 158 cm or 62 inches in total length + width + height and the maximum weight of each luggage should not exceed 30 kg.

Cabin luggage: Our recommendation is that a handbag or small package of 23cm x 40cm x 55cm size with maximum weight of 5 Kg.

Visa FAQ

1-      How long Iran visa processing takes?

Normally online Iranian visa processing takes 3-5 working days. As soon as you complete payment for your tourist visa, we will submit your visa request to MFA.

For US, UK and Canada passport holders, visa processing may take longer time and some extra documents (including CV) is required by MFA. The CV should be sent to [email protected]

From 15th March till 28th March due to Iranian new year holidays, Iranian visa processing may take longer time by MFA. Please take this period to the consideration.

2-      How much visa processing cost?

Iranian online visa application processing costs 00 EUR per person for all nationalities. Price for child, adult and infants are the same.

Please take it to the considerations that visa processing fee is different from entrance fee (Stamp fee) which government (Or Iranian embassies / consular) charges each traveler depends on their nationalities.

For UK, USA and Canada passport holders, visa processing costs 00 EUR. Some extra documents are needed. For more details, please contact our visa experts via [email protected]

3-      Where should I collect my visa?

Each traveler can pick up his/her visa from Iranian embassies or consulars all around the world.

Most of the nationalities have this option to collect their visa in Iranian airports, upon their arrivals. This service is available in Isfahan International Airport (IFN), Kish International Airport (Kish Island), Mashhad International Airport (MHD), Dayrestan Airport (Qeshm Island), Shiraz International Airport (SYZ), Tabriz International Airport (TBZ) and Imam Khomeini International Airport (IKA).

Passport holders from Colombia, Somalia, USA, UK, Canada, Bangladesh, Jordan, Iraq, Afghanistan and Pakistan are non-eligible nationalities for Iranian airport visa.

All visitors must hold a passport valid for at least 6 months. Citizens of Israel are totally banned from entry to Iran.

4-      In which airports I can collect my visa?

Iranian visa services upon arrival to the airports are available in Isfahan International Airport (IFN), Kish International Airport (Kish Island), Mashhad International Airport (MHD), Dayrestan Airport (Qeshm Island), Shiraz International Airport (SYZ), Tabriz International Airport (TBZ) and Imam Khomeini International Airport (IKA).

5-      Do I need visa for Iran?

Visitors to Iran must obtain a visa from one of the Iranian diplomatic missions unless they come from one of the visa exempt countries or countries eligible for visa on arrival.

Citizens of the following countries can visit Iran without a tourist visa: Armenia 90 days within 180 days, Azerbaijan 30 days, Turkey 30 days, Bolivia 30 days, Georgia 45 days.

6-      Which nationalities can apply for Iran visa on arrival?

More than 70 countries as following:

Azerbaijan, Albania, Germany, Argentina, South Africa, Austria, Armenia, Uzbekistan, Spain, Australia, Slovenia, Slovakia, United Arab Emirates, Indonesia, Ukraine, Italy, Ireland, Bahrain, Brazil, Brunti, Belarus, Belgium, Bulgaria, Bosnia and Herzegovina, Portugal, Peru, Tajikistan, Thailand, Turkmenistan, China, Denmark, Russia, Romania, Japan, Singapore, Sweden, Switzerland, Syria, Saudi Arabia, Oman, France, Palestine, Cyprus, Kyrgyzstan, Qatar, Croatia, South Korea, North Korea, Cuba, Kuwait, Georgia, Lebanon, Luxembourg, Poland, Malaysia, Hungary, Mongolia, Mexico, Norway, New Zealand, Venezuela , Vietnam, the Netherlands, Yugoslavia, Greece, Tanzania, India, ….

7-      How is visa for USA citizens?

U.S. passports are valid for travel to Iran but all travelers need to get a tourist visa before arrival.

All US, UK, and Canada citizens should book hotels and set English language guide (Authorized from Iranian foreign ministry) before applying the visa (We will take care of this part). It’s necessary to show a full itinerary with all details to Iranian foreign ministry. It takes around 30 days for US citizen.

8-      Can I apply for double entry visa to Iran?

Basically anyone can apply for single or double entry tourist visa to Iran. But MFA make final decision about single and double entry tourist visa.

As a rule of thumb, at the moment, it’s not possible and all nationality can get only single entry visa but you can re-apply or extend your visa after your first trip to Iran

9-      For how long my Iranian visa is valid?

Iranian tourist visa is valid for 3 months and you can stay maximum 30 days. Don't forget that you can extend your visa while you are in Iran for extra 30 days.

10-   Is it possible to extend my visa?

It is. Iranian tourist visa extensions must be filed at least one week in advance of the expiration date. A foreign national and anyone accompanying him/her should attend will pay a fine between 300,000 and 350,000 rials (IRR) or between 30,000 and 35,000 tomans per day for each day of unauthorized stay in Iran.

11-   Which documents is needed for tourist visa?

In order to apply for Iranian tourist visa, you should fill out online visa application form, submit the scan of passport (high quality) and a personal photo.

For UK, USA and Canada passport holders, some extra documents are needed. For more details, please contact our visa experts via [email protected]

Car Rental & Transfer FAQ

1-       I made a car reservation on-line, do I get a confirmation voucher?

All on-line bookings of car rental services will generate a confirmation number assigned by the car rental firm. Please take a copy of your booking confirmation email with you for check in. does not issue any vouchers to confirm car rental reservations. 

2-       What are the age requirements to rent a car?

In Iran, most car rental companies have a minimum age of 18 or above. Drivers need to have a valid driver’s license.

3-       How do I pay for the car rental?

Generally, a credit card or cash is required to secure a car. Many car rental companies will not accept a Debit card for payment or 3rd party credit cards as payment. Check with the individual car company for their policies. All rates are quoted and guaranteed in EUR. 

4-       What do I need in order to pick up a car?

Print or email the online confirmation from This confirmation number from the car rental company is all that is needed, other than a valid driver's license and a major credit card. We do not recommend using debit-cards to pay for car rentals. 

5-      What does the Loss Damage Waiver (LDW) insurance cover?

Covers damages to the hired vehicle and its belongings caused by accident or theft up to a predefined amount. This insurance is mandatory and is included in the quoted rate. In case of accident or theft, the driver may be liable to pay the excess amount equal to 20% of the damage cost which is determined by the insurance company. In case of total loss, maximum amount which hirer should pay is equal to 20% of the car value.

2-      Request Customer Support:

Didn’t find the self-help tool or FAQ that matches your need? No worries. Submit a request for customer support and we'll respond as fast as we can.

Email: [email protected]
WhatsAPP: +6591236404

3-      Phone and chat support:

 Chat with experts online or have us call you right away. You can also schedule a time for us to call you when you’re ready. Answer a few questions and we’ll give you the best options.