Terms and Conditions

Last updated February 2019

Welcome to BookIranTrip 

This agreement describes the terms and conditions applicable to the services available on or through the Bookirantrip website, mobile website, and mobile and tablet applications (collectively referred to as the "Site"), and details your responsibilities, thereby limiting the liability of Bookirantrip.com and its third-party suppliers. These suppliers include, without limitation, the airlines, hotels, rental car companies and other suppliers that provide travel or other services through this Site (such third parties collectively referred to as the "Travel Service Providers"). The Site is intended for personal, noncommercial use. 
You, your traveling companions and/or third parties whom you have reserved the Services on behalf are deemed to have read, understood and accepted the following Booking Terms and Conditions. Iran Sg Travel Services with business name of Book Iran Trip shall be referred to as "we", “our” and “us”; and the Customer shall be referred to as “you” in the terms and conditions below. You should also read our Privacy Policy, which also governs your use of the Website. The Terms and Conditions below applies for both private and group bookings, unless otherwise stated.
In event of any conflict, the terms and conditions herein shall prevail.

1- Scope of our Services

A. Hotels and Accommodations General Terms & Conditions   
You acknowledge that the Book Iran Trip pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations. You also acknowledge that the Book Iran Trip provide you services to facilitate such booking of reservations for a consideration (the "facilitation fee"). The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by the Book Iran Trip and the facilitation fee retained by the Book Iran Trip for their services.
 You authorize the Book Iran Trip to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and where applicable, taxes on the Book Iran Trip Companies' services. You agree that your credit card will be charged by the Book Iran Trip for the total reservation price. Upon submitting your reservation request you authorize the Book Iran Trip, to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers. You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, the Book Iran Trip do not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that the Book Iran Trip pay to the hotel supplier for taxes due on the hotel's rental rate for the room. The hotel suppliers invoice the Book Iran Trip for certain charges, including tax amounts. The hotel suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. None of the Book Iran Trip act as co-vendors with the supplier with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary greatly by location.
The actual tax amounts paid by the Book Iran Trip to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain service fees as additional compensation in servicing your travel reservation. Service fees retained by the Book Iran Trip for their services vary based on the amount and type of hotel reservation.
Cancellation, Amendments, Refund:
Hotel cancellation policies vary. Certain reservations are non-cancellable and non-changeable. Others require you to pay a penalty if you cancel. Still others are fully refundable. Check the hotel cancellation policy when you book.
 You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation. You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the Terms of Use imposed with respect to your prepaid hotel reservations. 
Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (service fee and/or facilitation fee) in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay. You may not book reservations for more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book reservations for 9 or more rooms, you must contact Book Iran Trip’s group travel specialists by Email or by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit. Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by Book Iran Trip B.V. for your hotel booking.

B. Flight Tickets General Terms & Conditions  

Passenger Details 

It is passenger’s responsibility to provide us with the correct information as shown on the passenger’s passport and ensure that there are no errors or omissions in the flight details on your itinerary and air tickets IMMEDIATELY upon receiving them. 

Note that passengers may be denied flight boarding if errors are discovered only upon check-in at the airport. 

Entry/ Visas 

It is passenger’s responsibility to ensure you have valid Entry Visa or Transit Visa to enter the country of destination or applicable stopovers destinations. 
Book Iran Trip is not liable for any consequences arising from improper or incomplete travel documents or not meeting the Entry/Transit Visas requirements. 

Passport Validity 

It is passenger’s responsibility to ensure that your passport should have a minimum of 6 months validity upon completion of the return journey, proper and valid. 

Fares, Ticketing Deadline, Auto/Cancellation 

Flight cancellation fees vary depending on the airline, class, and the time of cancelation. Depends on mentioned items cancelation fees varies 10-30 % one day before flight date and 20-50 % three hours before flight time.
Fares quoted are not guaranteed until Ticket(S) is issued and may subject to changes. 
Booking/ Admin Fees are applicable and are non-refundable. 
All flight bookings are deemed tentative and may be subject to auto-cancellation at any time, without any charges to you except for Booking/ Admin Fees, unless the air tickets had been issued.

Flight Schedule Change 

Passengers are advised to recheck with our staff for any changes or updates in the airlines flight a day or 2 before their actual departure date.

Airlines reserve the right to cancel, reroute or alter the timing of their flights even after the tickets had been issued. In the event of such, airlines may provide alternative flights for your consideration. If you do not wish to accept the alternative, fare's cancellation and amendment policy will still apply. Note that there will be an administrative fee, on top of the fare's cancellation or amendment fee, if any, if you wish to cancel or amend your flight. 

Penalty & Charges 

Once tickets are issued, any amendment and/or cancellation of the bookings would incur airline penalty charges and the company's booking/administration fees. 

All requests for amendments are subjected to the airline's approval. 

Special Request 

Meals request, seats selections and special assistance are subject to airline final confirmation. 

Baggage Allowance 

Baggage allowance differs by airline and ae constantly changing. Please contact our consultant or refer to airline website for more information.

C. Tour and Packaged Services
Responsibility

Book Iran Trip acts as agent for the carriers, transportation companies, hotels and other principals of third party suppliers and has taken reasonable care to ensure Product Content is correct. The Customer acknowledges that Product Content is made available to Book Iran Trip by third party suppliers. All Product Content is prepared in good faith but Customer acknowledges that we cannot check the accuracy of all the information provided by third party suppliers. The Customer acknowledges that Product Content is Subject to amendment at any time without notice. Book Iran Trip has no direct control over the third party suppliers of Product and will not be liable in the event that any advertised services or facilities are changed or withdrawn. Book Iran Trip accepts no responsibility for any injury caused to you, loss or expenses incurred by you and damage to your belongings where we have not been negligent nor in breach of any duty and or where the aforementioned injury, loss, expenses and or damage results directly or indirectly from any occurrence beyond our control and or including but not limited to the breakdown of equipment, strike, delay, weather, medical reasons, theft, quarantine regulation, customs regulations, cancellation, changes in the tour itinerary and or flight and or other transport schedules, deportation and or refusal of entry by immigration authorities resulting from the possession of illegal and or unlawful items and or holding invalid travel documents and or behavior and or activities are considered as subversive by the foreign government concerned. 

The failure of the Customer to follow reasonable instructions including but not limited to check-in and or check-out places and or times or other causes and the losses and or expenses resulting therefrom shall be borne by the client. All necessary travel documents shall be the responsibility of the person participating in the tour packages. 

Declaration of the taxable items shall be the responsibility of the person participating in the tour package.

Book Iran Trip reserves the right to:

1. Alter tour itineraries, travel arrangements, accommodation due to unforeseen changes in flight or other transportation schedules, conditions in the countries of travel or transit according to the tour itinerary or upon the occurrence of a force majeure event and such alteration may be made as deemed appropriate by Book Iran Trip with or without prior notice to you. 
2. To cancel any reservations prior to departure for reasons including but not limited to the insufficient number of participants the occurrence of which would require the deposit or tour fare to be refunded without further obligation on the part of the company, upon your submission to us of all documents issued by us for the purposes of the tour package. Book Iran Trip will recommend alternative tours, either to the same destination or other destinations. Should you decide not to accept the alternative, all monies paid by you shall be refunded in full by Book Iran Trip without further obligations on the part of us. 
3. Require any individual to withdraw from the tour if it is deemed that his or her behavior or conduct is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, Book Iran Trip shall be under no liability thereafter to any such person. 
4. To specify the language(s) in which the tour guide will conduct commentary in.
5. All fares are correct at the time of reservation. Book Iran Trip reserves the right to revise the tour fares and to determine the date of commencement of such revised tour fares without prior notice. No refund will be made to any person for unused air tickets or for unconsumed meals and associated tour arrangements or accommodation not used in part or in full. 

Insurance

YOU MUST HAVE TRAVEL INSURANCE WITH A MINIMUM MEDICAL, EVACUATION AND REPATRIATION COVERAGE OF US$200,000 covering all applicable dates of
travel with the Tour Operator. This insurance must cover personal injury and emergency medical expenses. On the first day of each Tour, a representative of the
Tour Operator will verify that you have sufficient insurance in place. You are strongly recommended to extend your coverage to include cancellation, curtailment, &
all other expenses that may arise as a result of loss, damage, injury, delay or inconvenience while traveling. You acknowledge that insurance coverage is not included
in the cost of any Tour offered by the Tour Operator and you are required to obtain separate coverage at an additional cost. It is your responsibility to ensure that
you have sufficient coverage and comply with the terms of the applicable insurance plans.
You are responsible for advising your insurer of the type of travel, destination(s) and activities included in your booking so that the insurer may provide appropriate
coverage.

Reservations and Payments

All bookings will be on first come first served basis. 
A child fare is only applicable to children below 12 years of age on the date of scheduled arrival.
A surcharge will be imposed where an extra bed is required for the child or where the child occupies a room with only one adult. 
Time and Location Surcharges such as peak season charges may apply. 
Full payment is required upon booking.
Payment made does not constitute confirmation of the booking. 
A Pax Statement will be emailed to customer upon payment made. 
Confirmation letter or E-Service Vouchers will be emailed to the customers upon confirmation of the purchase. 
In the event that full payment is not received, you may contact us at enquiry@bookirantrip.com  for any issues pertaining to outstanding payment.
Failure to comply with this may result in automatic cancellation of reservation.

Cancellations by the Customer

All cancellations of reservation are required in writing. 
However, cancellation fees will apply and it is computed based on the length of notice period given prior to the departure. 

Up to 30 days: 5%
From 30 to 20 days prior to Arrival day: 25%.
From 19 to 8 days prior to Arrival day: 50%.
From 7 days to 2 days prior to Arrival day: 75%.
Less than 2 days or No Show: 100 % of total Amount.



Cancellations by Book Iran Trip or Suppliers/Third Parties

Please note that we are acting as an agent for services rendered. Even after deposit or full payment has been made, all arrangements are still subject to final confirmation. If due to some unforeseeable circumstances the arrangement cannot be finalised and the reservation has to be cancelled, we will endeavor to notify you at least 1 week before departure. 
We reserve the right to cancel any services prior to departure date for any reason including but not limited to insufficient numbers of participants. We may, if it so decides, recommend alternative tours. 
We may recommend alternative tours either to the same destination or other tours, based on current tour fare. In the case of a free and easy tour, accommodation and all other tour services are strictly upon request and subject to confirmation. We may recommend alternatives if available. Please note that surcharges may apply on a case by case basis and you will be advised accordingly.  
Should you decide not to accept the alternatives, all refund will be made accordingly by the Company and without further obligations.
Book Iran Trip shall also not be held liable for any contingent costs incurred by the Customer arising from the cancellation. The Customer shall receive the refund within 4 to 6 weeks upon Book Iran Trip notifying the Customer of the tour cancellation. Save as stated herein, we shall not be liable for any claims, losses, damages or costs sustained by the Customer. 

Amendments

The amendment fees as well as corresponding components are indicated at the policy of each individual services. 
All amendments requests must be made in writing to avoid misunderstanding and are subject to availability and confirmation by Book Iran Trip.

Refund

No refund will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare but not utilized by the Customer, either in part or full, or where the Customer amends, cancels or otherwise varies arrangements after commencement of the tour. 
Upon cancellation, we will refund the deposit paid according to charges stipulated on section 2. All refunds will be paid to you within two (2) weeks to a month. However, during the peak period, refunds may take around six weeks to be paid. 
Book Iran Trip acts as an agent for the airlines. All refund on Air Tickets may take around 1 to 3 months depending on individual airlines 
For payment made by credit cards, refunds will be made through the credit card company, approximately within 4 to 6 weeks, or approximately two months, during the peak periods. 

Special Requests

Any special requests such as special meals, dietary requirements, adjoining rooms, accommodation requirements, etc. must be communicated to us upon making a reservation. Please note, however, that such requests are subject to availability and confirmation by Book Iran Trip. 

D. Bus Service:
The details of the bus tickets displayed on the system, including the price, type of bus, hour and date of travel by the passenger companies, are defined by the travel company, and the 724 Travel System only offers them for purchase; therefore, the responsibility for any possible inconsistency is the responsibility of the respective passenger company.
The price of the tickets provided on the site is fully valid and up to date and is registered by passenger companies.
Conditions for buying a bus ticket
After the ticket is issued, no change (including the date and time of movement, origin and destination, type of bus, etc.) is possible. To apply for any change, the ticket must be refunded.
 Your purchasing information is sent via SMS and e-mail, so the responsibility of the phone number and e-mail is the responsibility of the buyer.
Providing ticket number is its ownership, so be careful about keeping the number sent through the system.
Ticket purchases When it comes to the system, the ticket number will be provided to you.
Refund conditions for bus tickets
The rules for Refunding are now as follows: if you cancel one hour before your ticket, 10% and after that 50% of the ticket amount will be deducted.
No refunds are possible if purchases are purchased through a gift card or cards that have a blocked account.
The payment will be returned to your account within 72 hours.
The ticket will be returned to the account, which is made upon purchase of the payment.
Only refundable tickets purchased through this system.

E. Car Rental and transfer
The renter is obliged to deliver the vehicle to the lessor in its same condition at the specified time and date.
The deposit for returning will be paid back in cash when the renter returns the car.
Car Rental Company keeps 50.00€ as deposit of traffic fines. The company will settle the rest to renter's bank account after two months.
Smoking is not allowed in Car Rental Company's vehicles.
The renter is not allowed to deliver the vehicle to a third party other than mentioned driver(s). The vehicle must be used inside the borders of Islamic Republic of Iran.
The renter is permitted to drive the vehicle up to 300 kilometers per day. If the renter exceeds the authorized kilometer, the renter is charged for the extra kilometers based on the agreement.
When overbooking occurs, Car Rental Company will provide the customer a same class or an upper class vehicle.
According to the law the vehicle is a parcel in renter's hands, and the renter must give it back to the lessor without any damages on the specified time.
Customers may refuel the vehicle to the same fuel level upon picking up the vehicle. If a customer chooses not to refuel the vehicle to the same fuel level, they will be charged the refueling fee which is typically 20% above the common gas price.
The renters and drivers are obliged to observe the conditions of the agreement throughout the duration of rental. When the renter breaks the agreement, neglects the preservation of the vehicle in the date and time of return, the renter is liable for any damages, defects and deficiencies to the vehicle. It is at the discretion of technical experts of an authorized vehicle agency to diagnose the renter's carelessness or excess for damage to the engine or the gearbox of the vehicle and the experts' diagnosis shall be considered for the parties as the diagnosis of the renter's carelessness or excess. If user of the vehicle is not the renter, all of the mentioned persons are obliged to observe the agreement obligation.
The renter is obliged to follow traffic regulations and other laws during rental days. If the renter commits any crime or breaks the rules and regulations with Car Rental Company’s vehicle, the renter shall be responsible for any corruption and must be accountable in front of competent authorities.
In case of confiscation of the vehicle due to any crimes, the renter is obliged to pay the lessor total price of vehicle (the price is assessed at the time of payment) in addition to total amount of rental fees during stoppage days.
The vehicle shall be used on standard roads only. Using the vehicle on non-standard roads, such as desert roads, rocky roads, off-road tracks, etc. which cause any damages, defects and deficiencies to the vehicle is forbidden and the renter is obliged to pay the compensation. In addition, any violation of this article is not covered by the insurance.
If the renter fails to return the vehicle in mentioned date and time of return, it is considered as Breach of Trust and the lessor has right to complain to the police and judicial authorities and is entitled to impound the vehicle. After the rental agreement expiration, the renter is liable for any damages, defects and deficiencies to the vehicle, resulted from the renter’s failure to execute the provisions of the agreement or returning the vehicle.
The renter has to check the entire vehicle for scratches or dents and make sure to mark on the checklist in the contract at the time of receiving the car. The main reference at the return time is the mentioned checklist and objection is not acceptable.
At the time of returning the car, if the car was not clear, the renter must pay carwash fees. If the condition was not appropriate for checking the car, the deposit will be paid back after checkup.
In case of any circumstances or accidents throughout rental duration, the renter is obliged to report to the police and get a report paper and take legal actions and inform the lessor immediately, it shall be noted that the insurance coverage will only be used if the renter follows above-mentioned process.
In case of the vehicle theft or any accidents in the duration of the rental when it results to a stoppage of the vehicle in order to repair or administrative procedures, total amount of rental is calculated for the duration of rental. After the completion of the duration of rental, the renter must pay 50% of the basic rental fee for stoppage days.
Renter is accountable for traffic fines. If the deposit for traffic fines is less than the amount of fines, the renter must pay the rest. If the renter neglects the payment the fines will be doubled and the renter is responsible for the extra charges.
The renter is not allowed to do repairs or maintenance about the vehicle, all of these are lessor’s responsibilities so the renter is not allowed to do any repairs or maintenance without lessor’s permission.
The renter is not allowed to do repairs or maintenance about the vehicle, but if the vehicle is out of reach for the lessor, the renter is obliged to take necessary actions as soon as the lessor gives permission for it. It is clear that the renter’s payments for repair and maintenance will be paid to the renter if official invoices are submitted to the lessor. If the rental days are more than 20 days, the renter must provide the vehicle for the lessor every 20 days for periodical maintenance.
Car Rental Company vehicles are equipped with GPS tracking system. Also sending specific alarms for any alarms for any problems like accidents, tough breaks, over speed, etc. to the central system. Driving without due care and attention carries a penalty of either losing the plus points or adds you to the Car Rental Blacklist Network in Iran with causes that person to loose possibility to rent a car even from other companies in Iran.
The rental fee includes full coverage for third party insurance and covers the customer according to Iran’s insurance status. In case of using coverage, the renter will be charged 40€ for each insurance ticket.
If the cost that the insurance company pays is not sufficient for the maintenance and repair the renter must pay the remaining cost.
If the renter wants to extend the rental duration, must ask for lessor’s confirmation 24 hour earlier and if the customer rents a car in one period and want to extend rental days and the extension enter in a new period, only the extension includes the new period’s price.
Cancellation Fee: Before 72 hours it costs 5.00€, Before 24 hours it costs 13.00€ and after that costs 26.00€.
Delay in return fee up to 4 hours is 8.00€ per hour, and more than 4 hours cost as a day for 63.66€
In case of not attending at delivery time up to 3 hours the renter is charged for 52.66€ and this will be added to that renter’s record.
Car hire deposit amount can be anything from €700 to €3300 in some cases even more. The amount depends on the type of car, the country you’re renting in and the car rental company.

F. Visa Services:
The Visa Processing time is usually less than one week. Customers must pick up their visa at Iranian embassies, consulates or IKA airports in Tehran.
Iranian visa services upon arrival to the airports are available for so many nationalities in Isfahan International Airport (IFN), Kish International Airport (Kish Island), Mashhad International Airport (MHD), Dayrestan Airport (Qeshm Island), Shiraz International Airport (SYZ), Tabriz International Airport (TBZ) and Imam Khomeini International Airport (IKA).
All people around the world can apply for a tourist visa. While Isreal passport holders have banned it. Citizens of the United States, the United Kingdom and Canada need to process more and their visa processing is longer than usual. Contact us for more information.
 The Visa processing fee is non-refundable, non-transferable in case of rejection. 

2- Use of the site
Before using this website, please read these Terms of Use carefully. By accessing our website and/or using our Products and Services, you are agreeing to these terms.

Additional terms or requirements may apply or change from time to time depending on the rules and regulations of Products and Services. When additional terms apply to the relevant Products and Services, those additional terms become part of your agreement with us when using these products and services. 
We may, without notice to you, remove access to any content, Products or Services on this website at any time and for any reason, including but not limited to, for violation of these Terms of Use.

Using Our Website, Products and Services

You may only access our Products and Services via the interface and instructions that we have provided on this Website. As part of our conditions for your access to this Website, you affirm that you are at least 18 years of age and
agree to only use this Website to make legitimate reservations and purchases for you and/or other parties for whom you are legally authorized to do so. By making such reservations, you are responsible for ensuring that all information supplied by you to Book Iran Trip is correct, true and complete; and obliged to inform all other parties of the Terms and Conditions that apply to the reservations you have made on their behalf, including all rules, requirements and restrictions applicable. 
Using our Products and Services does not give you ownership or rights of usage to any intellectual property or content obtained from or through this Website.  Additionally, you agree not to use this Website or its contents for any other purposes including but not limited to the following;
making any fake or fraudulent reservation;
modifying, distributing, displaying, reproducing, publishing or selling any information, content, Products, or Services obtained from or through this Website;
using or altering any branding or logos used in our Products and Services, including third-parties;
Book Iran Trip may cancel any purchases or reservations for any reason including but not limited to abuse, fraud and suspicious activity. We also reserve the right to take legal action against you if you have conducted any fraudulent activity through this Website and you may be liable for any monetary losses.
Our Products and Services may display some contents that is not Book Iran Trip’s. These contents are the sole responsibility of the third parties or entities that make them available. We may review these contents from time to time and may remove or refuse to display content that we believe violates our policies.
In connection with your use of our Services, we may send you marketing announcement, administrative messages, and other information, which you may choose to opt out.

Privacy Protection

Book Iran Trip’s data protection policy explains how we treat your personal data and protect your privacy when you use our Products and Services. By using our Products and Services, you agree that Book Iran Trip can use such data in accordance with our data protection policy.

Warranties and Disclaimers

We strive to do our best to ensure that the content and information of our Products and Services are reliable and updated. However, the restrictions, terms and conditions set out for or set by our respective third parties or suppliers for their Products and Services may change without notice to us. Hence we are unable to make any commitment or guarantee about the contents and specific operations of the Products and Services, and also their reliability, availability or ability to meet your needs. In no event shall we be liable for any direct, indirect consequential damages arising out of, or in any way connected with, your access or use of our Products and Services. Our Products and Services are provided to you “as it is”.
The total liability of Book Iran Trip, Third-Parties/Suppliers, for any claims under these Terms and/or other Terms and Conditions set out for our respective Services and Third-Parties/Suppliers Terms and Conditions, including any implied warranties, is limited to the amount you paid to us for our Products and Services, excluding any transaction or administrative fees incurred or involved when processing your payment or booking.
In all cases, Book Iran Trip and its Third-Parties/Suppliers will not be liable for any loss or damage that is not reasonably foreseeable.

About these Terms

Book Iran Trip reserves the right to change, amend, modify, suspend, continue or terminate all or any part of the terms and additional terms, at any time without notice. 
For more information, please contact us at www.bookirantrip.com/contactus.  
Dated: 15 October 2018

3- Confidentiality of Information
Customer and/or Travelers warrants that he/she has given consent to;  

1. The processing of their Personal Data by the Company;
2. By Hotels, Service Providers and any other third parties engaged by Book Iran Trip for the purpose of dealing with bookings of Products
3. The export of their personal Data to any country in the world 

Book Iran Trip considers every transaction confidential and will not disclose any information without your permission, unless required by law. 

4-  Variation of Conditions

Book Iran Trip reserves the right to change, amend, modify, suspend, continue or terminate all or any part of the terms and conditions, at any time without notice. 
You will also be subjected to terms and conditions from third parties supplies. 

5- Modes of Payment

Payment may be made in by cash, credit cards or interbank transfer. 

6- Intellectual Property Rights
The use on the Site of any name, trade name, trademark, service mark, logo, symbol or other proprietary designation or marking of or belonging to any third-party, and the availability of specific goods or services from such third-party through the Site, should not be construed as an endorsement or sponsorship of the Site by any such third-party, or the participation by such third-party in the offering of goods, services or information through the Site. Bookirantrip owns the copyright to the Site. You may not use the Bookirantrip intellectual property without our consent.
The Site contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and may in future include video, graphics, music and sound. The entire contents of the Site are protected by copyright law. We, and our licensors, own copyright and/or database right in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works, or in any way exploit, any of the content, in whole or in part except as provided in the Terms of Use.
Unless stated otherwise, the software required for our services or available at or used by the Site and the intellectual property rights (including the trademarks, service marks, logos, designs, copyrights etc.) in the contents and information and material on the Site are owned by Bookirantrip, its affiliated or associated companies, licensors, suppliers (including the Accommodations) or providers. Bookirantrip does not assume any liability for copyrighted materials provided by third parties or any intellectual property right infringements by such third parties.
You may use information from the Site for your own personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.
We may provide hypertext links to other sites which are operated by other people. Using such a link, you acknowledge leaving the Site and proceeding at your own responsibility.
Claims of Copyright Infringement
If you believe in good faith that materials hosted by us infringe your copyright, you or your agent (the “complainant”) may send us a written notice that includes the following information:
1. the name and address of the complainant;
2. where the complainant is not the copyright owner or exclusive licensee, the name and address of the copyright owner or exclusive licensee;
3. where the complainant is not resident in Singapore, the complainant’s address for service in Singapore;
4. a telephone number, a facsimile number (if any) and an electronic mail address at which the complainant can be contacted;
5. sufficient particulars to enable us to identify the copyrighted work allegedly infringed;
6. sufficient particulars to enable us to identify and locate the allegedly infringing electronic copy, including the online location of the electronic copy;
7. a statement that the complainant requires us to remove or disable access to the electronic copy;
8. a statement that the complainant believes in good faith that the electronic copy infringes the copyright in the work identified in paragraph 5 above;
9. a statement that the information in the notice is accurate;
10. a statement that the complainant is (a) the owner or exclusive licensee of the copyright in the work identified in paragraph 5 above, or (b) is authorized to act on behalf of such owner or exclusive licensee; and
11. a statement that the complainant submits to the jurisdiction of the courts in Singapore for the purposes of proceedings under relevant provisions in the Singapore Copyright Act.
The notice must be signed by the complainant and sent to us by registered mail to the address mentioned under Section 12, c/o Legal Department – Copyright Claims.
We will review and address all notices that comply with the requirements above in accordance with applicable law.
We suggest that you consult your legal advisor before filing a notice. Also, be aware that you may be guilty of an offence or liable for damages if you make a false claim of copyright infringement.

7- Travel advisory
You shall ensure that you have a valid international passport with a minimum 6 (six) months' validity from the date of scheduled departure out of Iran and have at least 4 blank pages side by side. Prior to the scheduled departure date to Iran, you shall obtain the relevant valid tourist visa and insurance which may be required at the destinations. 

Different embassies/consulates require varying lengths of time to process visa applications. However it is passenger’s SOLE responsibility to ensure that he/she has a valid visa for travel to Iran. Please check with us regarding your visa requirement at least 2 months before your intended trip to ensure visa requirement is fulfilled. However cancellation charges apply should your visa not be approved. Book Iran Trip will not be responsible for any expenses, reimbursement or refund of any services fare if the passenger is deported or refused entry by Immigration Authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, and possession of unlawful items or irregularities that may cause harm/damage to person or property. 

Passengers are solely responsible for ensuring that they have all their valid travel documents (passport, visa etc) 

Travel Insurance

Arrangement of travel insurance coverage is strongly recommended for trip cancellation, loss of deposit, baggage, personal accident, injury, illness, etc. Under no circumstances shall Book Iran Trip be constructed as a carrier under a contract of carriage of a passenger and of his/her baggage and other personal belongings. The Company's staff will be please to assist you in making enquiries relating to travel insurance. 

8- Complaints and Claims
Book Iran Trip is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims as explained in this section. You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any services or products provided, any representations made by us, or our Privacy Policy (“Claims”) by contacting Customer Support. If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration or in small claims court, as set forth below. Any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you assert against us, our subsidiaries, travel suppliers or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Terms of Use, regardless of whether prior versions of the Terms of Use required arbitration. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs), and must follow and enforce these Terms of Use as a court would. Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. No responsibility is accepted in respect of any complaint and or claim not so made. 

9- Liability Disclaimer

Book Iran Trip has taken reasonable care to ensure Product Content is correct. Customers acknowledge that Product Content is made available to us by third party suppliers. All Product Content is prepared in good faith but Customers acknowledges that we cannot check the accuracy of all information provided by third party suppliers. Customer acknowledges that Product Content is subject to amendment at any time without notice. Book Iran Trip has no direct control over the third party suppliers of Product and will not be liable in the event that any advertised services or facilities are changed or withdrawn. 

Book Iran Trip reserve the rights to refuse any bookings if the fares displayed are found to be in error or are being withdrawn by third-parties. 

Book Iran Trip shall not be liable for any direct or indirect losses, due to any errors/omissions in the bookings or third-parties failures. 

Book Iran Trip liability, under whatever circumstances shall be limited only to the amount paid by the customer and shall be at our sole discretion.

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