Last updated February 2019
Welcome to BookIranTrip
1- Scope Of Our Services
2- Use of the Site
3- Confidentiality of Information
4- Variation of Conditions
5- Modes of Payment
6- Intellectual Property Rights
8- Travel Advisory
9- Complaints and Claims
10- Liability Disclaimer
11- Targeted Financial Sanctions
12- Anti-Money Laundry Policy
13- About BookIranTrip
This agreement describes the terms and conditions applicable to the services available on or through the Bookirantrip website, mobile website, and mobile and tablet applications (collectively referred to as the "Site"), and details your responsibilities, thereby limiting the liability of Bookirantrip.com and its third-party suppliers. These suppliers include, without limitation, the airlines, hotels, rental car companies and other suppliers that provide travel or other services through this Site (such third parties collectively referred to as the "Travel Service Providers").
In event of any conflict, the terms and conditions herein shall prevail.
A. Hotels and Accommodations General Terms & Conditions
You acknowledge that the Book Iran Trip pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations. You also acknowledge that the Book Iran Trip provide you services to facilitate such booking of reservations for a consideration (the "facilitation fee"). The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by the Book Iran Trip and the facilitation fee retained by the Book Iran Trip for their services.
You authorize the Book Iran Trip to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and where applicable, taxes on the Book Iran Trip Companies' services. You agree that your credit card will be charged by the Book Iran Trip for the total reservation price. Upon submitting your reservation request you authorize the Book Iran Trip, to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers. You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, the Book Iran Trip do not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that the Book Iran Trip pay to the hotel supplier for taxes due on the hotel's rental rate for the room. The hotel suppliers invoice the Book Iran Trip for certain charges, including tax amounts. The hotel suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. None of the Book Iran Trip act as co-vendors with the supplier with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary greatly by location.
The actual tax amounts paid by the Book Iran Trip to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain service fees as additional compensation in servicing your travel reservation. Service fees retained by the Book Iran Trip for their services vary based on the amount and type of hotel reservation.
Cancellation, Amendments, Refund:
Hotel cancellation policies vary. Certain reservations are non-cancellable and non-changeable. Others require you to pay a penalty if you cancel. Still others are fully refundable. Check the hotel cancellation policy when you book.
Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (service fee and/or facilitation fee) in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay. You may not book reservations for more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book reservations for 9 or more rooms, you must contact Book Iran Trip’s group travel specialists by Email or by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit. Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by Book Iran Trip B.V. for your hotel booking.
B. Flight Tickets General Terms & Conditions
C. Tour and Packaged Services
Any special requests such as special meals, dietary requirements, adjoining rooms, accommodation requirements, etc. must be communicated to us upon making a reservation. Please note, however, that such requests are subject to availability and confirmation by Book Iran Trip.
E. Car Rental and transfer
The renter is obliged to deliver the vehicle to the lessor in its same condition at the specified time and date.
The deposit for returning will be paid back in cash when the renter returns the car.
Car Rental Company keeps 50.00€ as deposit of traffic fines. The company will settle the rest to renter's bank account after two months.
Smoking is not allowed in Car Rental Company's vehicles.
The renter is not allowed to deliver the vehicle to a third party other than mentioned driver(s). The vehicle must be used inside the borders of Islamic Republic of Iran.
The renter is permitted to drive the vehicle up to 300 kilometers per day. If the renter exceeds the authorized kilometer, the renter is charged for the extra kilometers based on the agreement.
When overbooking occurs, Car Rental Company will provide the customer a same class or an upper class vehicle.
According to the law the vehicle is a parcel in renter's hands, and the renter must give it back to the lessor without any damages on the specified time.
Customers may refuel the vehicle to the same fuel level upon picking up the vehicle. If a customer chooses not to refuel the vehicle to the same fuel level, they will be charged the refueling fee which is typically 20% above the common gas price.
The renters and drivers are obliged to observe the conditions of the agreement throughout the duration of rental. When the renter breaks the agreement, neglects the preservation of the vehicle in the date and time of return, the renter is liable for any damages, defects and deficiencies to the vehicle. It is at the discretion of technical experts of an authorized vehicle agency to diagnose the renter's carelessness or excess for damage to the engine or the gearbox of the vehicle and the experts' diagnosis shall be considered for the parties as the diagnosis of the renter's carelessness or excess. If user of the vehicle is not the renter, all of the mentioned persons are obliged to observe the agreement obligation.
The renter is obliged to follow traffic regulations and other laws during rental days. If the renter commits any crime or breaks the rules and regulations with Car Rental Company’s vehicle, the renter shall be responsible for any corruption and must be accountable in front of competent authorities.
In case of confiscation of the vehicle due to any crimes, the renter is obliged to pay the lessor total price of vehicle (the price is assessed at the time of payment) in addition to total amount of rental fees during stoppage days.
The vehicle shall be used on standard roads only. Using the vehicle on non-standard roads, such as desert roads, rocky roads, off-road tracks, etc. which cause any damages, defects and deficiencies to the vehicle is forbidden and the renter is obliged to pay the compensation. In addition, any violation of this article is not covered by the insurance.
If the renter fails to return the vehicle in mentioned date and time of return, it is considered as Breach of Trust and the lessor has right to complain to the police and judicial authorities and is entitled to impound the vehicle. After the rental agreement expiration, the renter is liable for any damages, defects and deficiencies to the vehicle, resulted from the renter’s failure to execute the provisions of the agreement or returning the vehicle.
The renter has to check the entire vehicle for scratches or dents and make sure to mark on the checklist in the contract at the time of receiving the car. The main reference at the return time is the mentioned checklist and objection is not acceptable.
At the time of returning the car, if the car was not clear, the renter must pay carwash fees. If the condition was not appropriate for checking the car, the deposit will be paid back after checkup.
In case of any circumstances or accidents throughout rental duration, the renter is obliged to report to the police and get a report paper and take legal actions and inform the lessor immediately, it shall be noted that the insurance coverage will only be used if the renter follows above-mentioned process.
In case of the vehicle theft or any accidents in the duration of the rental when it results to a stoppage of the vehicle in order to repair or administrative procedures, total amount of rental is calculated for the duration of rental. After the completion of the duration of rental, the renter must pay 50% of the basic rental fee for stoppage days.
Renter is accountable for traffic fines. If the deposit for traffic fines is less than the amount of fines, the renter must pay the rest. If the renter neglects the payment the fines will be doubled and the renter is responsible for the extra charges.
The renter is not allowed to do repairs or maintenance about the vehicle, all of these are lessor’s responsibilities so the renter is not allowed to do any repairs or maintenance without lessor’s permission.
The renter is not allowed to do repairs or maintenance about the vehicle, but if the vehicle is out of reach for the lessor, the renter is obliged to take necessary actions as soon as the lessor gives permission for it. It is clear that the renter’s payments for repair and maintenance will be paid to the renter if official invoices are submitted to the lessor. If the rental days are more than 20 days, the renter must provide the vehicle for the lessor every 20 days for periodical maintenance.
Car Rental Company vehicles are equipped with GPS tracking system. Also sending specific alarms for any alarms for any problems like accidents, tough breaks, over speed, etc. to the central system. Driving without due care and attention carries a penalty of either losing the plus points or adds you to the Car Rental Blacklist Network in Iran with causes that person to loose possibility to rent a car even from other companies in Iran.
The rental fee includes full coverage for third party insurance and covers the customer according to Iran’s insurance status. In case of using coverage, the renter will be charged 40€ for each insurance ticket.
If the cost that the insurance company pays is not sufficient for the maintenance and repair the renter must pay the remaining cost.
If the renter wants to extend the rental duration, must ask for lessor’s confirmation 24 hour earlier and if the customer rents a car in one period and want to extend rental days and the extension enter in a new period, only the extension includes the new period’s price.
Cancellation Fee: Before 72 hours it costs 5.00€, Before 24 hours it costs 13.00€ and after that costs 26.00€.
Delay in return fee up to 4 hours is 8.00€ per hour, and more than 4 hours cost as a day for 63.66€
In case of not attending at delivery time up to 3 hours the renter is charged for 52.66€ and this will be added to that renter’s record.
Car hire deposit amount can be anything from €700 to €3300 in some cases even more. The amount depends on the type of car, the country you’re renting in and the car rental company.
F. Visa Services:
The Visa Processing time is usually less than one week. Customers must pick up their visa at Iranian embassies, consulates or IKA airports in Tehran.
Iranian visa services upon arrival to the airports are available for so many nationalities in Isfahan International Airport (IFN), Kish International Airport (Kish Island), Mashhad International Airport (MHD), Dayrestan Airport (Qeshm Island), Shiraz International Airport (SYZ), Tabriz International Airport (TBZ) and Imam Khomeini International Airport (IKA).
All people around the world can apply for a tourist visa. While Isreal passport holders have banned it. Citizens of the United States, the United Kingdom and Canada need to process more and their visa processing is longer than usual. Contact us for more information.
The Visa processing fee is non-refundable, non-transferable in case of rejection.
2- Use of the site
Book Iran Trip reserves the right to change, amend, modify, suspend, continue or terminate all or any part of the terms and additional terms, at any time without notice.
For more information, please contact us at www.bookirantrip.com/contactus.
Dated: 15 October 2018
Book Iran Trip considers every transaction confidential and will not disclose any information without your permission, unless required by law.
Book Iran Trip reserves the right to change, amend, modify, suspend, continue or terminate all or any part of the terms and conditions, at any time without notice.
You will also be subjected to terms and conditions from third parties supplies.
Payment may be made in by cash, credit cards or interbank transfer.
6- Intellectual Property Rights
The use on the Site of any name, trade name, trademark, service mark, logo, symbol or other proprietary designation or marking of or belonging to any third-party, and the availability of specific goods or services from such third-party through the Site, should not be construed as an endorsement or sponsorship of the Site by any such third-party, or the participation by such third-party in the offering of goods, services or information through the Site. Bookirantrip owns the copyright to the Site. You may not use the Bookirantrip intellectual property without our consent.
Unless stated otherwise, the software required for our services or available at or used by the Site and the intellectual property rights (including the trademarks, service marks, logos, designs, copyrights etc.) in the contents and information and material on the Site are owned by Bookirantrip, its affiliated or associated companies, licensors, suppliers (including the Accommodations) or providers. Bookirantrip does not assume any liability for copyrighted materials provided by third parties or any intellectual property right infringements by such third parties.
You may use information from the Site for your own personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.
We may provide hypertext links to other sites which are operated by other people. Using such a link, you acknowledge leaving the Site and proceeding at your own responsibility.
Claims of Copyright Infringement
If you believe in good faith that materials hosted by us infringe your copyright, you or your agent (the “complainant”) may send us a written notice that includes the following information:
1. the name and address of the complainant;
2. where the complainant is not the copyright owner or exclusive licensee, the name and address of the copyright owner or exclusive licensee;
3. where the complainant is not resident in Singapore, the complainant’s address for service in Singapore;
4. a telephone number, a facsimile number (if any) and an electronic mail address at which the complainant can be contacted;
5. sufficient particulars to enable us to identify the copyrighted work allegedly infringed;
6. sufficient particulars to enable us to identify and locate the allegedly infringing electronic copy, including the online location of the electronic copy;
7. a statement that the complainant requires us to remove or disable access to the electronic copy;
8. a statement that the complainant believes in good faith that the electronic copy infringes the copyright in the work identified in paragraph 5 above;
9. a statement that the information in the notice is accurate;
10. a statement that the complainant is (a) the owner or exclusive licensee of the copyright in the work identified in paragraph 5 above, or (b) is authorized to act on behalf of such owner or exclusive licensee; and
11. a statement that the complainant submits to the jurisdiction of the courts in Singapore for the purposes of proceedings under relevant provisions in the Singapore Copyright Act.
The notice must be signed by the complainant and sent to us by registered mail to the us Legal Department – Copyright Claims.
We will review and address all notices that comply with the requirements above in accordance with applicable law.
We suggest that you consult your legal advisor before filing a notice. Also, be aware that you may be guilty of an offence or liable for damages if you make a false claim of copyright infringement.
7.1 You and other users of the Website may contribute to the Website in a number of different ways, including submitting emails, writing reviews, making postings, uploading and posting photos or videos, making comments or suggestions, submitting ideas, filling out public profiles, rating other users' contributions and making other similar contributions or submissions to the Website and/or otherwise to BookIranTrip (collectively, "User Content"). We may use User Content in a number of different ways, including but not limited to displaying it on the Website, reformatting it, translating it into other languages, editing it for clarity and grammar, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites, mobile properties, applications, and media platforms.
7.3 BookIranTrip and its affiliates may display advertisements and other information adjacent to or included with your User Content on the Website. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without notice to you.
7.4 The Website may contain discussion forums, bulletin boards, review services or other forums in which you and other users of the Website may post User Content ("Interactive Areas"). Within such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Website any User Content that comprises or includes:
a. content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
b. content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
c. content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including BookIranTrip;
d. promotions, political campaigning, advertising, contests, raffles, or solicitations;
e. private information of any third party, including, without limitation, surname (family name) address, telephone number, e-mail address, Social Security number and credit card number;
f. Viruses, corrupted data or other harmful, disruptive or destructive files;
g. content that is unrelated to the topic of the Interactive Area(s) in which such User Content is posted; or
i. content or links to content that, in the sole judgment of BookIranTrip, (a) violates the previous subsections herein, (b) is objectionable, (c) restricts or inhibits any other person from using or enjoying the Interactive Areas or the Website, and/or (d) may expose BookIranTrip or its affiliates or Website users to any harm or liability of any type.
7.5 You alone are responsible for the User Content you submit. You assume all risks associated with such User Content, including anyone's reliance on its accuracy, completeness or usefulness, or any disclosure by you of information in such User Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use, and authorize the use of, such User Content as described herein. You may not imply that such User Content is in any way sponsored or endorsed by BookIranTrip.
7.6 BookIranTrip takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is BookIranTrip liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.
7.7 Although BookIranTrip has no obligation to screen, edit or monitor any User Content, BookIranTrip reserves the right, and has absolute discretion, to remove, screen, translate or edit without notice any User Content at any time and for any reason, and/or to have such actions performed by third parties on its behalf, and you are solely responsible for creating back-up copies and replacements of your User Content at your sole cost and expense. BookIranTrip has no obligation to retain or provide you with copies of your User Content, nor do we guarantee any confidentiality with respect to your User Content.
7.9 Links to Third Party Websites
The Website may contain hyperlinks to websites operated by parties other than BookIranTrip ("Third Party Sites". Such hyperlinks are provided for your reference only. Their presence on the Website does not signify any endorsement by BookIranTrip of the material on such Third Party Sites nor any association with their operators.
We do not control Third Party Sites and are not responsible for their contents, or the privacy or other practices of those that own and operate them.
It is your responsibility to ensure that whatever hyperlinks you select and/or software you download (whether from the Website or Third Party Sites, and including Software, as defined in Section 8.2) are free of Viruses.
In some cases you may be asked on a Third Party Site if you wish to link your profile on BookIranTrip to a profile on such Third Party Site. Choosing to do so is optional. If you decide to link your profiles and you later wish to disable such link, you should contact the Third Party Site
8- Travel advisory
You shall ensure that you have a valid international passport with a minimum 6 (six) months' validity from the date of scheduled departure out of Iran and have at least 4 blank pages side by side. Prior to the scheduled departure date to Iran, you shall obtain the relevant valid tourist visa and insurance which may be required at the destinations.
Arrangement of travel insurance coverage is strongly recommended for trip cancellation, loss of deposit, baggage, personal accident, injury, illness, etc. Under no circumstances shall Book Iran Trip be constructed as a carrier under a contract of carriage of a passenger and of his/her baggage and other personal belongings. The Company's staff will be please to assist you in making enquiries relating to travel insurance.
9- Complaints and Claims
Book Iran Trip liability, under whatever circumstances shall be limited only to the amount paid by the customer and shall be at our sole discretion.
12- Anti-Money Laundering Policy
BookIranTrip, in compliance with Monetary Authority of Singapore (MAS) - Notices on the Prevention of Money Laundering and Countering the Financing of Terrorism (AML/CFT Notices), has adopted this Anti Money Laundering and Terror Financing Policy (AML Policy).
BookIranTrip will actively prevent, and take measures to guard against being used as a medium for, money laundering activities and terrorism financing activities and any other activity that facilitates money laundering or the funding of terrorist or other criminal activities.
Due Diligence Measures
BookIranTrip ensures that:
• The identities of all new and existing users and partners are verified to a reasonable level of certainty (including identifying the beneficial owners and taking reasonable measures to verify that person's identity).
• A risk-based approach will be taken to the monitoring of all our accounting affairs.
• Any suspicious activity will be reported to relevant authorities, and all AML activities recorded.
• BookIranTrip’s Legal Compliance Team will coordinate and regularly update the AML policies and procedures.
• All staff read and understand the policy and procedures before contacting users and partners.
On-going Monitoring and Compliance
BookIranTrip will actively not accept high-risk users or partners that are identified as follows:
• Users or partners with larger one-off transactions, or a number of transactions carried out within a short space of time.
• Partners with complex business ownership structures with the potential to conceal underlying beneficiaries.
• Situations where the source of funds cannot be easily verified.
BookIranTrip’s Legal Compliance Team will regularly monitor the following procedures to ensure they are being carried out in accordance with this policy:
• Client identity verification;
• Reporting suspicious transactions; and
• Record keeping.
Large cash transactions
In the case that BookIranTrip receives a large sum of cash (more than €10,000) from a user, BookIranTrip will take the following steps:
• Ask the user to identify and verify the source of the cash by providing BookIranTrip with a bank statement showing the withdrawal of the cash;
• BookIranTrip Legal Compliance Team will assess the veracity of the bank statement (making all reasonable enquiries to ensure its authenticity); and
• Report any suspicious transactions to relevant authorities.